Your Privacy Matters
at 7acb
This Privacy Policy explains exactly what personal data 7acb collects from players in Bangladesh, how that data is stored and used, and what rights you hold over your information. We are committed to transparency, security, and full respect for your data.
How 7acb Handles Your Data
Before reading the full legal document below, here is a plain-English summary of the six most important things you should know about how 7acb processes personal information.
7acb only collects personal data that is strictly necessary for account registration, identity verification (KYC), payment processing, regulatory compliance, and the delivery of a safe, personalised gaming experience. We do not collect data speculatively or beyond what is required for these defined purposes.
7acb does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Data shared with third parties is limited to service providers who are contractually bound to handle it securely and only for the specific purpose for which it was shared — such as payment processing via bKash, Nagad, or Rocket.
All data transmitted between your device and 7acb servers is protected using TLS 1.3 encryption. Sensitive data stored on our servers — including payment details, identity documents, and account credentials — is encrypted at rest using AES-256 standards. We conduct regular penetration testing to identify and close vulnerabilities before they can be exploited.
As a 7acb account holder, you have the right to access, correct, or request deletion of your personal data at any time. You may also request a full data export in a portable format. All such requests can be submitted to our support team at [email protected] and will be processed within 30 calendar days of receipt.
7acb uses cookies and similar tracking technologies to keep you logged in, remember your preferences, monitor platform performance, and measure the effectiveness of our promotions. Strictly necessary cookies cannot be disabled. Analytics and marketing cookies may be managed via your browser settings. We do not use fingerprinting or invasive cross-site tracking methods.
7acb retains personal data only for as long as it is required for the original purpose of collection, or for the period mandated by applicable regulatory and anti-money laundering record-keeping obligations. Following account closure, transaction records and KYC documents are retained for a minimum of five years in compliance with international gaming licence requirements.
- Introduction
- Data Controller
- Data We Collect
- Purpose & Legal Basis
- Data Sharing
- Data Retention
- Security Measures
- Cookies & Tracking
- Your Data Rights
- Minors
- International Transfers
- Policy Changes
- Contact Us
Privacy Notice: By registering an account or continuing to use the 7acb platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, please discontinue use of the 7acb platform and contact us to request account closure.
01 Introduction
7acb ("we", "us", "our") is an online casino and sports betting platform operating at 7acb.io and primarily serving players based in Bangladesh. We are committed to protecting the privacy and personal data of every individual who uses our platform, and to being fully transparent about our data practices.
This Privacy Policy describes the categories of personal data we collect, the purposes for which that data is processed, the legal bases on which we rely, how long we retain data, who we share it with, and what rights you have in relation to your personal information. This policy applies to all personal data collected through the 7acb website, mobile browser interface, email communications, customer support interactions, and payment processing activities.
This Privacy Policy should be read alongside the 7acb Terms & Conditions, which govern your use of the platform as a whole. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a privacy-related matter, this Privacy Policy shall take precedence.
02 Data Controller
For the purposes of applicable data protection law, 7acb is the data controller responsible for the personal data collected through the platform. As data controller, 7acb determines the purposes and means of processing your personal information and is accountable for ensuring that such processing is lawful, fair, and transparent.
If you have any questions or concerns about how your personal data is handled, or if you wish to exercise any of your data rights as described in Section 9 of this policy, you may contact our Data Protection team at any time:
- Email: [email protected]
- Subject Line: "Data Privacy Request — [Your Account Username]"
- Response Time: Within 30 calendar days of receipt.
03 Personal Data We Collect
7acb collects personal data across several categories depending on the nature of your interaction with the platform. The table below outlines the categories of data we collect, the specific data points within each category, and the context in which they are collected.
| Category | Data Points Collected | Collection Context |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender, national ID number, passport number | Account registration and KYC verification |
| Contact Data | Email address, mobile phone number, residential address (including city, district, postcode) | Account registration, support communications |
| Financial Data | bKash / Nagad / Rocket mobile wallet numbers, bank account numbers, transaction history, deposit and withdrawal amounts in BDT | Payment processing, KYC verification, fraud detection |
| Verification Documents | Copies of government-issued photo ID, utility bills, bank statements, selfie with ID | KYC and enhanced due diligence procedures |
| Technical Data | IP address, device type, operating system, browser type and version, device identifiers, session timestamps | Automatic collection during platform use |
| Usage Data | Games played, bets placed, wager amounts, session durations, bonus usage, responsible gaming tool activations | Automatic collection during platform use |
| Communications Data | Live chat transcripts, email correspondence, support ticket content, complaint records | Customer support interactions |
| Marketing Preferences | Opt-in / opt-out status for promotional emails and SMS, preferred game categories, bonus participation history | Account settings, promotional activity |
3.1 Data You Provide Directly
The majority of personal data we hold about you is data that you have provided to us directly — for example, when completing your registration form, submitting KYC documents, contacting our support team, or updating your account preferences. You are not obligated to provide this data, but without it we cannot create or maintain your account, process payments, or comply with our legal and regulatory obligations.
3.2 Data Collected Automatically
When you access and use the 7acb platform, certain technical and usage data is collected automatically through server logs, cookies, and analytics tools. This includes your IP address, device information, pages visited, time spent on each page, and the sequence of actions taken during your session. This data is used primarily for platform security, fraud prevention, and performance optimisation.
3.3 Data from Third Parties
In limited circumstances, 7acb may receive personal data about you from third parties. This includes identity verification data from KYC service providers, fraud risk scores from payment processing partners, and — where you have given explicit consent — promotional data from affiliate marketing partners who referred you to the 7acb platform. All third-party data sources are contractually required to confirm that they have a lawful basis for sharing your data with us.
04 Purpose & Legal Basis for Processing
7acb processes personal data only where there is a clear, documented purpose and a valid legal basis for doing so. The following table outlines our processing activities, the purpose of each, and the corresponding legal basis on which we rely.
| Processing Activity | Purpose | Legal Basis |
|---|---|---|
| Account creation and management | To register, authenticate, and maintain your player account on the 7acb platform | Performance of contract |
| KYC and identity verification | To verify your age (21+), identity, and address in compliance with gaming licence requirements and AML obligations | Legal obligation |
| Payment processing | To process deposits and withdrawals in BDT via bKash, Nagad, Rocket, and bank transfers | Performance of contract |
| Fraud prevention and security | To detect and prevent fraudulent activity, money laundering, multiple account creation, and platform abuse | Legitimate interests / legal obligation |
| Responsible gaming monitoring | To identify at-risk gambling behaviour and apply responsible gaming tools, limits, or self-exclusion where appropriate | Legal obligation / legitimate interests |
| Customer support | To respond to your queries, resolve complaints, and maintain support records | Performance of contract / legitimate interests |
| Platform personalisation | To remember your preferences, recommend relevant games, and customise your platform experience | Legitimate interests / consent |
| Marketing communications | To send promotional offers, bonus notifications, and tournament updates via email or SMS, where you have opted in | Consent |
| Analytics and improvement | To understand how players use the platform, identify performance issues, and improve the overall experience | Legitimate interests |
Marketing opt-out: Where we process your data for marketing communications on the basis of your consent, you may withdraw that consent at any time by updating your notification preferences in your account dashboard or by emailing [email protected] with the subject line "Unsubscribe". Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
05 Data Sharing & Third Parties
5.1 Service Providers
7acb shares personal data with a limited number of carefully selected third-party service providers who perform functions on our behalf. These include identity verification and KYC service providers, payment processing partners (including bKash, Nagad, Rocket, Upay, and bank transfer processors), IT infrastructure and cloud hosting providers, fraud detection and anti-money laundering screening services, and customer support platform operators. All such providers are bound by data processing agreements that restrict their use of your data to the specific service they are providing on our behalf.
5.2 Regulatory and Legal Disclosure
7acb may be required to disclose personal data to regulatory authorities, law enforcement agencies, gaming licence supervisors, or courts of competent jurisdiction where such disclosure is required by law, court order, or enforceable regulatory demand. We will not disclose your data in response to informal or unofficial requests without verifying the legal authority of the requesting party.
5.3 Business Transfers
In the event that 7acb is subject to a merger, acquisition, restructuring, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that may result from the transaction prior to the transfer taking effect.
5.4 No Sale of Personal Data
7acb does not sell, rent, or exchange your personal data with any third party for their own marketing or commercial purposes. Any data shared with third parties is shared solely to enable the delivery of services to you as a 7acb account holder, or to fulfil a legal or regulatory obligation.
06 Data Retention
7acb retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by applicable law or our gaming licence obligations. The following retention periods apply as a general framework:
- Active account data: Retained for the full duration of your account and for a period of five years following permanent account closure.
- KYC and identity verification documents: Retained for a minimum of five years following account closure in compliance with anti-money laundering record-keeping requirements.
- Financial transaction records: Retained for a minimum of five years following the date of each transaction.
- Customer support communications: Retained for three years from the date of the last interaction on the relevant support ticket or thread.
- Marketing preference and opt-in records: Retained for the duration of your account and for two years following account closure as evidence of consent.
- Technical and usage logs: Retained for a maximum of 12 months from the date of collection, subject to active fraud investigation requirements.
When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Anonymised data may be retained indefinitely for statistical and platform improvement purposes.
07 Security Measures
7acb employs a multi-layered approach to data security designed to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. Our technical and organisational security measures include:
- Transport Layer Security (TLS 1.3): All data in transit between your browser and 7acb servers is encrypted using current TLS standards.
- AES-256 Encryption at Rest: Sensitive data stored on 7acb servers — including KYC documents, payment details, and account credentials — is encrypted using AES-256 symmetric encryption.
- Two-Factor Authentication (2FA): Players are strongly encouraged to enable 2FA on their accounts. 7acb staff accounts with access to player data require mandatory 2FA.
- Access Controls: Access to systems containing personal data is restricted to authorised 7acb personnel on a strict need-to-know basis. All access is logged and audited.
- Regular Penetration Testing: 7acb engages independent security specialists to conduct regular penetration testing and vulnerability assessments of our platform infrastructure.
- Incident Response: In the event of a confirmed data breach that poses a risk to affected individuals, 7acb will notify relevant regulatory authorities and affected players within the timeframes required by applicable data protection obligations.
While 7acb takes all reasonable steps to protect your personal data, no system can be guaranteed to be 100% secure. You also have an important role to play in protecting your own data — particularly by keeping your account password confidential, using a strong and unique password, and enabling 2FA on your account.
08 Cookies & Tracking Technologies
7acb uses cookies and similar technologies (such as local storage and session tokens) to operate the platform, maintain your login session, and improve your experience. The following categories of cookies are in use on the 7acb platform:
8.1 Strictly Necessary Cookies
These cookies are essential for the operation of the 7acb platform and cannot be disabled. They include session authentication tokens that keep you logged in, security cookies that protect against cross-site request forgery (CSRF), and load-balancing cookies that ensure platform stability. No personal data is transmitted to third parties via strictly necessary cookies.
8.2 Functional Cookies
Functional cookies remember your preferences — such as your chosen language settings, display preferences, and recently played games — so that you do not need to re-enter them each time you visit. These cookies do not track your activity across other websites.
8.3 Analytics Cookies
Analytics cookies collect aggregated, anonymised data about how players navigate the 7acb platform — including which pages are visited most frequently, where users encounter errors, and how sessions flow through the registration and deposit processes. This data helps us improve the platform experience. Analytics data is not used to identify individual players.
8.4 Marketing Cookies
Where you have opted in to marketing communications, marketing cookies may be used to measure the effectiveness of promotional campaigns and to tailor offers displayed on the platform to your demonstrated interests. Marketing cookies are not shared with third-party advertising networks.
8.5 Managing Cookies
You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that blocking strictly necessary cookies will prevent the 7acb platform from functioning correctly and may result in you being unable to log in or complete transactions.
09 Your Data Rights
As a person whose personal data is processed by 7acb, you hold a number of important rights in relation to that data. These rights are outlined below. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request — [Your Account Username]". We will acknowledge your request within five business days and provide a full response within 30 calendar days.
Important limitation: The right to erasure is subject to 7acb's legal obligations under anti-money laundering and gaming licence regulations, which require us to retain certain transaction, identity, and KYC records for a minimum of five years following account closure. Where erasure of specific data is not possible due to these obligations, we will inform you of the reason and confirm what data can be deleted immediately.
10 Minors
The 7acb platform is strictly for individuals who are 21 years of age or older. 7acb does not knowingly collect, store, or process personal data belonging to any individual under the age of 21. Age verification is a mandatory step in the KYC process, and accounts are suspended immediately where the account holder is found to be under 21.
If you believe that a minor has registered an account on 7acb or that their personal data has been collected by us in error, please contact our support team immediately at support @7acb.io. Upon verification, we will take immediate steps to delete any such data and close the associated account without delay.
11 International Data Transfers
7acb operates internationally and some of the third-party service providers we work with may be located in, or process data in, countries outside of Bangladesh. Where personal data is transferred to countries that do not have data protection laws equivalent to those applicable in Bangladesh, 7acb takes appropriate safeguards to ensure that your data remains protected to the same standard as it would be within Bangladesh.
Such safeguards include requiring all international data processors to sign standard contractual clauses or data processing agreements that impose equivalent data protection obligations on the recipient, conducting due diligence on the data protection practices of all international service providers before engaging them, and limiting the scope of any international transfer strictly to what is necessary for the specific service being provided.
You may request further information about the specific safeguards in place for any international transfer of your personal data by contacting our support team at [email protected].
12 Changes to This Privacy Policy
7acb reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to the platform. When we make material changes to this policy, we will notify registered account holders by email and/or by displaying a prominent notice on the 7acb platform for a period of at least 14 days before the changes take effect.
The "Last Updated" date displayed at the top of this Privacy Policy and in the hero section of this page reflects the date on which the most recent version of the policy came into effect. We encourage you to review this Privacy Policy periodically to remain informed about how your data is being protected. Your continued use of the 7acb platform after any updated Privacy Policy has come into effect constitutes your acceptance of the revised terms.
Previous versions of this Privacy Policy are archived and can be provided on request by contacting our support team.
13 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which 7acb handles your personal data, please do not hesitate to get in touch with our Data Protection team. We are available 24 hours a day, seven days a week, and we are committed to responding to all privacy-related inquiries promptly and thoroughly.
- Email: [email protected]
- Subject Line: "Privacy Policy Inquiry — [Your Account Username]"
- Response Time: Acknowledgement within 5 business days; full response within 30 calendar days.
- Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6).
7acb takes all privacy-related communications seriously. Whether you are exercising a formal data right, raising a concern about how your data has been used, or simply seeking clarification about a specific aspect of this policy, our team is here to help.
Responsible Gaming Reminder: 7acb is a gambling platform for adults aged 21 and above only. If you or someone you know is experiencing difficulties related to gambling, please visit our Responsible Gaming page for information on support tools, deposit limits, and self-exclusion options. Help is always available.
Ready to Play at 7acb?
Now that you know exactly how 7acb protects your data, explore our full range of games and sports betting markets — all secured with bank-grade encryption and built for players in Bangladesh.